Privacy Policy
Who We Are
Wealden Vets are committed to protecting your personal information and respecting your privacy. This Privacy Notice explains how we collect, use, store and share your personal data.
What Information We Collect
We may collect:
- Your name
- Address
- Telephone number(s)
- Email address
- Payment information
- Insurance details
- Details about your animals, including their medical history
- Communications between you and the Practice
How We Use Your Information
We use your information to:
- Register you as a client
- Provide veterinary treatment and advice
- Arrange appointments and send reminders
- Process payments
- Submit insurance claims (where requested)
- Comply with legal and professional obligations
- Improve our services
Legal Basis for Processing
We process your personal data because:
- It is necessary to perform our contract with you.
- It is necessary to comply with legal obligations.
- It is in our legitimate interests to provide veterinary care and manage our business.
Sharing Your Information
We may share information with:
- Veterinary laboratories
- Referral practices
- Out-of-hours emergency providers
- Pet insurance companies (with your authority where appropriate)
- Microchip databases
- Regulatory authorities where legally required
We do not sell your personal information
Data Security
We take appropriate technical and organisational measures to keep your information secure. Our practice uses all reasonable security measures to ensure that any and all personal information collected is protected. We take precautions to protect your data from loss, misuse, unauthorised access or disclosure, alteration, or destruction.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to this Site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Data quality and access
We have an “open-door” policy regarding the maintenance of information we hold and use. Please contact us in any manner to notify us of changes or request for removal from our database.
How Long We Keep Information
Clinical records are retained in accordance with legal and professional requirements. Financial records are retained as required by tax legislation.
Your Rights
You have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion where appropriate.
- Restrict certain processing.
- Object to certain processing.
- Lodge a complaint with the UK Information Commissioner’s Office (ICO).
Contact
If you have questions about this Privacy Notice, please contact:
Practice Manager, Wealden Vets, Beeches Farm Road, Uckfield TN22 5QD
Email: info@wealdenvets.co.uk
This Privacy Notice may be updated from time to time.